BEST 820-605 STUDY MATERIAL | STUDY 820-605 TOOL

Best 820-605 Study Material | Study 820-605 Tool

Best 820-605 Study Material | Study 820-605 Tool

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To make you capable of preparing for the Cisco 820-605 exam smoothly, we provide actual Cisco 820-605exam dumps. Hence, our accurate, reliable, and top-ranked Cisco 820-605 exam questions will help you qualify for your Cisco Customer Success Manager 820-605 Certification. Do not hesitate and check out Cisco Customer Success Manager 820-605 practice exam to stand out from the rest of the others.

Cisco 820-605 exam is designed to validate the skills and knowledge of individuals who are interested in pursuing a career in customer success management. 820-605 exam is part of the Cisco Certified Customer Success Manager certification program, which is specifically designed to equip professionals with the skills and knowledge required to manage customer relationships effectively. 820-605 Exam is intended for individuals who work in customer success management roles and want to demonstrate their expertise in this area.

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Cisco Customer Success Manager Sample Questions (Q130-Q135):

NEW QUESTION # 130
Your client, the Director of IT Policy and Governance of Easternbank, has just informed you that the CIO is dissatisfied with the current level of utilization of the collaboration solution that was deployed 3 months ago.
The client has requested a meeting to improve the situation. Which reports are critical to the success of the meeting?

  • A. network utilization, number of meetings user initiated, number of users
  • B. number of users registered, service logs, number of users
  • C. number of users registered, number of meetings user initiated, number of meetings user joined
  • D. number of users registered, bandwidth utilization, number of training sessions user joined

Answer: C


NEW QUESTION # 131
Which metric is used to determine how much should be spent to acquire a customer?

  • A. ATR
  • B. ACV
  • C. LTV
  • D. MRR

Answer: C

Explanation:
The metric used to determine how much should be spent to acquire a customer is the Lifetime Value (LTV). LTV helps businesses understand the long-term value of a customer, which is crucial for determining the investment in customer acquisition.


NEW QUESTION # 132
Refer to the exhibit.

What is the concern for a Customer Success Manager within this task of the RACI matrix?

  • A. Too many people are responsible, which leaves no clear leader.
  • B. Lack of sufficient expertise with minimal consulting stakeholders engaged.
  • C. It is difficult to get a consensus or agreement with the number of roles accountable.
  • D. Running the risk of under communicating with too few stakeholders involved.

Answer: A

Explanation:
The concern for a Customer Success Manager within this task of the RACI matrix is that having too many people responsible can lead to confusion and a lack of clear leadership. In a RACI matrix, it is best practice to have only one person accountable for a task to ensure clear ownership and accountability. Multiple people marked as accountable could result in a diffusion of responsibility and inefficiency. References: The RACI matrix is a tool used to clarify roles and responsibilities in project management. It is important to have clear, singular accountability for each task to ensure effective execution and decision-making.


NEW QUESTION # 133
An external customer case study is being created. Drag and drop the contents which show value from the left onto the right.Not all content choices are used.

Answer:

Explanation:


NEW QUESTION # 134
Which element evaluates a customer outcome?

  • A. metrics
  • B. key performance indicators
  • C. milestones
  • D. benchmarks

Answer: B

Explanation:
Key Performance Indicators (KPIs) are the metrics that evaluate whether a customer's outcomes are being met. They are used to measure the success of an organization in achieving its business objectives and are directly linked to the customer outcomes. References: Cisco Customer Success Manager documentation1.


NEW QUESTION # 135
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820-605 is so flexible that you can easily change the timings, types of questions, and topics for each mock exam. TestBraindump's Cisco Customer Success Manager practice test contains all the important questions that will appear in the actual 820-605 Exam. We design and update our Cisco 820-605 exam questions after receiving precious feedback. You can try a demo and sample of 820-605 exam questions before purchasing.

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